Order Enquiries

How do I contact the seller?

General Enquiries

We always recommend contacting the Seller directly with enquiries about products, orders, deliveries, and returns, as they’ll be able to advise you best.

Before contacting the Seller, we’d advise you to check out their 'Seller Profile Page', as this may answer your question quicker. To do this, click 'View Profile' beside their name on the product page where it says ‘Sold By’ or click their brand logo. You'll find this underneath the product title. Alternatively, you can reach their Seller Profile Page and storefront by clicking 'Seller' in the main navigation and selecting from the Sellers listed.

Product Questions and Order Enquiries

If you have a product question or order enquiry, you can contact the Seller via the product page or main navigation, as described above. Once you have reached the Seller's Brand Profile Page and storefront, scroll down the page and complete the ‘Ask a Question’ form. If your question relates to a specific product or order, please cite the product name or order number in your message.

Forgotten Who Your Seller Is?

If you have already placed an order but have forgotten who the Seller is, go to your 'My Account' page of the BETIKO LIVING website. Click on 'My Orders' in the left menu. Identify the order and click 'View'. You will see beside each item ordered, who the Seller is. You can also find out who the Seller is by going to your 'Order Confirmation' email.

Delivery and Returns Questions

For delivery and returns questions, check out the Seller's Shipping and Return Policy. You'll find this towards the bottom of the Seller's Profile Page and storefront.

Please note: BETIKO LIVING is an online marketplace, so we don’t sell anything ourselves. Therefore we are unable to provide detailed information about products or advise on delivery and returns beyond what is listed on the site. If you’re aware of products that break the law or violate BETIKO LIVING's terms, please report these to us at services@betikoliving.com.

When will my order arrive?

There are several ways to check the estimated delivery date for your order:

Track My Order

You can track your order once it has been despatched. Check out the FAQ- . 'Can I track my order'

Seller's Shipping Policy

If your order has not yet been despatched, you can find general delivery times for each Seller on their Brand Profile Page and Storefront. You can reach this by clicking 'Seller' in the main navigation and selecting from those listed.

Please note: While your order should arrive within the delivery window provided, please bear in mind that the dates are an estimate given by the Vendor’s courier company. If your order hasn’t arrived within the specified time frame, please see the FAQ, My order is late - where is it?

Can I track my order?

In most cases, you can! Some Sellers may use Royal Mail and other un-tracked services. For details of delivery options see each Sellers' shipping details in their 'Seller's Profile Page'.

There are two ways you can access the tracking system for your order:

Emailed Information
When your order is confirmed, you’ll receive an order confirmation and an order invoice. Once the supplier has confirmed your order, you will receive an email confirming your order has been shipped. If the supplier has a shipment tracking service, you will receive an email confirming your tracking details when this is available.

My Account Area
Once your order is on its way, you can also track your delivery by logging in to your 'My Account' area on the BETIKO LIVING website. Click on 'My Orders' in the left menu. This opens a new page. Locate the order and click ‘View’. This takes you to a page where you will find a 'Track this shipment' link and a tracking number.

Please note: If there is a problem and your delivery doesn't arrive, go to the FAQ, My order is late - where is it?

How do I cancel my order?

The first thing you should do is check out the Returns Policy of the Seller you bought your items from. You can find this at the bottom of the product page and in each Seller's Profile Page. Get here by clicking 'Sellers' in the main navigation and selecting the Seller from those listed. Once you have reached the Seller's Profile Page, scroll down the page. You'll find their Returns Policy towards the bottom of the page.

To request a return pre-shipment, please send an enquiry to the seller. For guidance on how to do this, check out the FAQ - How do I contact the seller? In the enquiry, reference your order number and the reason you would like to cancel your order. The seller will then get back to you and confirm your cancellation.

For guest customers, please send your enquiry to Betiko Living, please see FAQ- How do I contact Betiko Living. Please include your order number, the product, how many products (if necessary) and we will pass your enquiry on to the relevant Suppliers.

My order is late - where is it?

Track My Shipment

If your order hasn't arrived yet, the first thing to do is track your shipment. Find out how to do this in the FAQ- Can I track my order?

If the tracking system says you should have received your order and you haven't, please contact the Seller of the item you ordered. They organise the shipment of goods and can advise you on what happens next.

To find out how to contact a Seller go to the FAQ-How do I contact the Seller?

Can you provide a VAT invoice?

To get a VAT invoice, contact the Seller you ordered from directly. Find out how to do this in the FAQ How do I contact the Seller?

I'm having issues with my product/s - what do I do?

The best thing to do is to contact the Seller you ordered from directly - they’ll be able to advise you. Find out how to do this in the FAQ -How do I contact the Seller? If you have forgotten who the Seller is, go to your 'My Account' page of the BETIKO LIVING website. Click on 'My Orders' in the left menu. Identify the order and click 'View'. You will see beside each item ordered, who the Seller is.

In the unlikely event that you received an item that is faulty, damaged, or not as described and the Seller can’t resolve your issue, we're here to help. Contact us at services@betikoliving.com

Please, mind that only logged in users can submit questions