Returns & Exchanges
The first thing you should do is check out the Returns Policy of the Seller you bought your items from. You can find this at the bottom of the product page and in each Seller's Profile Page. Get here by clicking 'Sellers' in the main navigation and selecting the Seller from those listed.
Once you have reached the Seller's Profile Page, scroll down the page. You'll find their Returns Policy towards the bottom of the page.
If you are a registered customer and your item is eligible for return, go to your 'My Account' area on the BETIKO LIVING website. Then click on 'My Returns' in the left menu. This opens a new page. Click 'Request a New Return' and select the order from the drop down, then click 'Apply'. You will need to check the information is correct, select the reason you wish to return the item, select the condition of the product, and select your preferred resolution.
If you chose to use our guest customer checkout route. Please send your request to Betiko Living, please see the FAQ- How do I contact Betiko Living? Please list your oder number, the product you would like to return, the quantity if applicable, the reason for return and the condition of item.
Your returns request will now be sent to the Seller. You will receive an email confirming receipt of your returns request. You will later receive an email confirming whether your request has been accepted. The Seller will then supply information about methods of returning or collecting the goods.
Once a refund has been processed by the Seller, the money should be refunded to your original payment method within 3-5 working days, although this can take up to 30 days for credit/debit cards depending on who you bank with.
You can check the status of your refund in your ‘My Account’ area of the BETIKO LIVING website by clicking ‘My Returns’.